22 October 2010

Employee engagement - even more yet again!

David Zinger has managed to inspire an even better (free) e-book on employee engagement - a series of 6 word descriptions on what employee engagement means. Well worth a browse!


(My contribution is on page 6)

07 October 2010

Another story of front line dedication & innovation

Here is a great blog post about why front line people should be celebrated and indeed involved in the process of finding cheaper and better ways of delivering local public services.

Here is the link to the article entitled "Just a reason why frontline services in Local Gov should be celebrated!" and you will be intrigued and delighted by the story told. It is a story of dedication and the resulting insight reduced the amount of work to be done to achieve the same result.

The service is street cleaning by the way - one of the core services provided by local councils.

And thank you to Spencer Wilson for the story - who can also be found on his twitter account here.