Productive Community Services is an organisation-wide change programme which helps systematic engagement of all front line teams in improving quality and productivity. It is a practical application of lean based techniques that will vastly increase the organisation’s capacity and capability for continuous improvement.
30 October 2009
Productive Community Services - Improving frontline NHS delivery
This website carries a very useful and persuasive video of people talking about this initiative from 3 pilot sites around the UK. The results are impressive. The package of support is available for download - but only if you are part of NHS England (not even Wales or Scotland).
(I am tempted to have a rant here about the public services & intellectual property - since I have helped to pay for this initiative through my taxes - but I won't bore you!) You can of course pay for this package of information if you are not of NHS England - details on the site.
Overall - this seems like a very positive and indeed productive initiative - I wish it well as it is rolled out across the country. (Maybe Wales, Scotland and Northern Ireland will get a look in too at some point!)