26 January 2011
A local District Council writes:
The scheme was set up in October 2007, and awards are made approximately quarterly. Of the nearly 90 ideas sent in to U Suggest so far, 23 suggestions have received awards. The types of suggestion we receive include operational improvements; the highlighting of areas of our service which would benefit from review; suggestions for improved staff facilities; suggestions for carbon emission reduction; ideas for improving internal communication, and so on.
I would draw to your attention the following two suggestions, both of which received significant awards under our scheme.
Suggestion regarding Council Direct Debit changes
An award was made to an officer for his suggestion that changes to benefits for Council tenants paying by Direct Debit should be generated by an electronic report. This suggestion was made by someone from outside the relevant department, who realised that such a report could save much staff time. The idea has been successfully implemented.
Suggestion regarding testing of Lifeline equipment
Instead of officers carrying out visits to customers using Lifeline equipment purely in order to check that the equipment was working, telephone testing was suggested. Of course, in view of the vulnerable nature of many of these customers, this suggestion would not be feasible or desirable in certain cases, but where appropriate, remote testing will take place, thus saving officer time.
Thanks for this