14 August 2009

Customer Journey Mapping Workshop

One of the earlier posts on this blog featured details of how Stoke-on-Trent Council have developed a model for Customer Journey Mapping (see the post below for more information). This has created such interest that the Council have decided to put on a workshop - here is their notice:

In response to all the feedback we've had about our blog posting about our Customer Journey Mapping model we've decided to hold a half day workshop.
The workshop will be held in Stoke-on-Trent at our Civic Centre on the morning of the 4 November. The workshop will be £95 per person for public sector employees including lunch. If anyone is interested in finding out more or coming along to our workshop please contact will.haywood@stoke.gov.uk or telephone Will on 01782 237610. We'll be providing more information about our workshop soon.

Great to see this and I wish them well with their workshop!

UPDATE: And here is a link to the details of the workshop:

UPDATE 2: I have blogged about this whole issue on my other blog here

UPDATE 3: A report of this workshop is above

UPDATE 4: It is my understanding that this team has now been disbanded.

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