For those of you who have read my article below on 21st Century Target Setting (http://smallcreativeideas.blogspot.com/2009/03/21st-century-target-setting.html) you will know that I want to see a change to how we manage performance in the public services.
29 April 2009
Bookmark: Systems thinking!
Here is a great site that I heartily recommend: http://www.thesystemsthinkingreview.co.uk/ If you do nothing else today - watch the video by John Seddon and bookmark the site!
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