The website payment facility for parking penalty payments was switched to the system provided by the company supplying the parking enforcement administration system. The new system provides a more reliable and effective system for online payments than the older in-house system which proved to be problematic.
The improved quality of service has led to an increase in the number of payments processed electronically (which provides savings on the more costly processing of cash or cheque payments) and allowed staff to concentrate on other duties as opposed to processing payments, calls and enquiries.
Thank you to Sevenoaks District Council for this example
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