John Seddon explains why targets make organisations worse and controlling costs makes costs higher. This elegant dissection of the organisational madness that pervades our culture was given at the 2009 conference of the Human Givens Institute. Target Obsession Disorder laid bare...
A powerful, sometimes irreverent but always serious challenge to the whole command & control / target obsessed approach to public services management. 60 minutes - far more enlightening than two episodes of Eastenders!
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