The harm caused by witnessing rudeness

Great piece of research reported on the British Psychological Website: 

"Seeing one person be rude to another can stunt a person's creativity, impair their mental performance and make them less likely to be civil themselves. Christine Porath and Amir Erez, who made this finding, say it has profound implications for the workplace, where rudeness has been described by some as a modern epidemic...." 

http://bps-research-digest.blogspot.com/2009/05/harm-caused-by-witnessing-rudeness.html

Good book to read as well:

"The managers book of decencies - how small gestures build great companies" by Steve Harrison. (http://tinyurl.com/cu879d)