06 April 2009

Co-location - Co-learning - Co-support

Administrators that sat within 'business services' (IT, Business Change and HR) were co-located into a central area providing a more coordinated administrative support.The support provided by this centralised administrative support was enhanced with administrative support working as a team naturally supported each other with phone calls, absence cover, addressing strengths and weaknesses i.e. use of SAP. 
The support, buddying and mentoring within the administrative support team has allowed individuals to augment their skills and working together as a team to support the services also means less reliance on costly temporary staff.

Thanks to West Sussex County Council for this example.

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