16 April 2009

Concessionary fare scheme

Idea: Changes to administration of this scheme by: Reviewing forms required.  Resourcing venues  as per volume of customers expected. Using staff from across Business Unit instead of temps.

Results: Saved £10,000 during 07/08 year     

Leadership: Team leader continually looking for ways to streamline this process

Thanks to Basingstoke & Deane Borough Council for these examples

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