22 April 2009

Electronic access to accounts by taxpayers should reduce queries received by phone

Developing access to council tax and business rate account details through the councils website has improved the service to the customer, by improving access to information.

In turn this releases staff time spent answering phone calls and responding to Emails and Letters for other essential duties, creating a non cashable saving.  Improved collection rates for local tax acts as a quality cross check.

Thank you to Sevenoaks District Council for this example

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